Understanding your booking status
Every booking moves through a series of stages from your initial request through to your completed visit.
Understanding these statuses helps you know exactly what action, if any, you need to take.
A submitted request or conversation with the host does not guarantee that your booking has been accepted.
Requested
Your booking request has been sent to the host and is awaiting their response.
At this stage the host may:
- Accept your request.
- Decline your request.
- Ask questions before making a decision.
Keep an eye on your conversations in case the host needs further information.
Accepted
The host has agreed to your booking request.
Depending on how Hidden Places is configured, you may now need to complete payment before the booking becomes fully confirmed.
Payment Pending
Your booking has been accepted, but payment is still required.
Until payment has been completed successfully, your booking may not be guaranteed.
Delaying payment may allow the booking request to expire or the date to become available again.
Confirmed
Your booking is now confirmed.
The host has accepted your request and any required payment has been completed successfully.
You can now prepare for your visit and follow any arrival instructions provided by the host.
Once your booking shows as Confirmed, you can confidently make travel arrangements and prepare for your visit.
Declined
The host has decided not to accept the booking request.
This may happen because:
- The Place is no longer available.
- Your activity is not suitable.
- The group is larger than permitted.
- The host cannot accommodate your request.
If your request is declined, you can browse other Places or choose another date.
Cancelled
A booking may be cancelled by you or by the host in accordance with the platform's cancellation policy.
If your booking is cancelled, Hidden Places will explain any next steps regarding refunds or alternative arrangements where applicable.
Completed
Once your visit has taken place, the booking is considered complete.
You may then be invited to leave a review describing your experience for future guests.
How to check your booking status
You can see the latest status by opening your booking within your Hidden Places account.
Important updates may also be sent to your registered email address, but your account should always be considered the most up-to-date source of information.
If your booking does not progress
If your booking remains in the Requested stage for longer than you expected, check whether the host has sent you a message requesting additional information.
If you no longer wish to wait, you can explore alternative Places that better suit your plans.
Need help?
Contact Hidden Places support if you believe your booking status is incorrect or if something appears to have gone wrong during the booking process.