Conversations

Why use Hidden Places conversations?

Every booking enquiry and guest question should be managed through the Hidden Places conversation system.

Keeping communication within the platform provides a clear record of what has been agreed and helps protect both hosts and guests.

Protected contact details

Before a booking is confirmed, guest contact details remain protected.

This means email addresses, telephone numbers and social media details should not be exchanged before payment has been completed.

Once the booking is confirmed, Hidden Places will allow appropriate contact details to be shared where required.

Replying to guests

Reply promptly and answer questions clearly.

Guests commonly ask about:

• Parking arrangements.
• Arrival and departure times.
• Facilities available.
• Accessibility.
• Dogs and other animals.
• Weather and ground conditions.

Clear communication before the booking helps avoid misunderstandings later.

Marking a conversation as resolved

Once all questions have been answered and no further discussion is required, you can mark the conversation as Resolved.

This keeps your inbox organised while preserving the complete conversation history.

Reopening a conversation

If the guest replies again or new questions arise, a resolved conversation can be reopened at any time.

Hidden Places keeps the entire conversation together so you never lose the earlier messages.

Good communication tips

• Reply as soon as reasonably possible.
• Be polite and welcoming.
• Answer questions honestly.
• Avoid making promises you cannot keep.
• Keep discussions relevant to the booking.
• Report suspicious behaviour if necessary.

Safety and privacy

Never ask guests to make payments outside Hidden Places or to move conversations onto another platform before the booking has been completed.

Using the built-in messaging system helps protect both parties and provides a record should any dispute arise.