Pricing

Pricing is set for each Experience

Prices are managed at Experience level rather than Place level. This allows the same Place to offer different booking options at different prices.

For example, a woodland might offer a one-hour photography session, a full-day private hire and an overnight camping Experience, each with its own price.

Choose the correct booking type

The booking type tells guests how the price is applied.

• Hourly — the price applies to each hour booked.
• Half-Day — the price applies to the defined half-day period.
• Day — the price applies to a full-day booking.
• Nightly — the price applies to each overnight stay.

Make sure the Experience description clearly explains the time period included in the price.

What should your price include?

Guests should be able to understand what they receive for the advertised price.

Consider whether the price includes:

• Exclusive or shared use of the Place.
• A defined number of hours or nights.
• Parking.
• Use of toilets, shelters or other facilities.
• Preparation or cleaning.
• Equipment or additional services.
• A maximum number of guests or vehicles.

Do not describe something as included if the guest will need to pay an unexpected additional charge later.

Setting an appropriate price

There is no single correct price for every Place. Your price should reflect the type of location and the value of the booking to the guest.

Factors to consider include:

• The length of the booking.
• Whether the guest receives exclusive use.
• The size and quality of the Place.
• The facilities available.
• The maximum permitted group size.
• Your preparation, cleaning and maintenance costs.
• Demand in your area.
• The specialist nature of the Experience.

Avoid setting one price for every activity

Different uses of the same Place may create different levels of value, work and risk.

A short photography booking may reasonably cost less than a private event, a large group booking or an overnight stay. Separate Experiences allow you to price each use appropriately.

Be clear about group size

Your Experience should explain how many people are included in the price.

For example, make it clear whether the advertised price covers:

• One individual.
• One household or private group.
• A group up to a stated maximum size.
• A booking where additional guests cost extra.

Platform fees and payouts

Guests pay securely through Hidden Places. Any applicable platform fee or payment-processing arrangement should be taken into account when deciding the amount you wish to charge.

The amount paid out to you may therefore differ from the total amount paid by the guest.

Your payment area will provide the relevant transaction and payout information for completed bookings.

Changing a price

You can update an Experience price when your costs, facilities or offering change.

A new price should apply to future bookings. Do not attempt to charge an existing confirmed guest more simply because the public price has since changed.

Review your prices regularly

Review your prices periodically and consider whether they still reflect the Experience being provided.

Very low pricing can make hosting unsustainable, while unclear or unexpectedly high pricing may discourage bookings. Aim for a price that is fair to both you and the guest.